Can’t Hear the Other Person on Your Samsung Phone? Here’s How to Fix It

Imagine making an urgent call, but the person on the other end can’t hear you. It’s a common complaint among Samsung smartphone users but surprisingly simple to fix. In this comprehensive article, we’ll delve into the possible causes and offer step-by-step solutions to resolve this issue on your Samsung device.

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Before diving into the troubleshooting steps, it’s important to verify that the problem is not on the other end. Ask the person you’re calling to check their device and ensure their microphone is not muted or obstructed.

1. Check the Physical Connections

A loose or damaged connection can result in no audio being transmitted between your phone and the network. Ensure the SIM card is properly inserted and make sure the headphones are securely plugged in, if using any. You can also try using a different pair of headphones to eliminate any compatibility issues.

2. Clean the Microphone and Speaker

Over time, particles such as dust and dirt can accumulate on the microphone and speaker openings, blocking the sound. Gently clean these areas with a soft brush or a cotton swab. Avoid using sharp objects or liquids as they may damage the hardware.

3. Reboot Your Phone

Sometimes, a simple reboot can solve various glitches, including audio issues. Power off your Samsung phone, wait a few seconds, and restart it. This action ends all ongoing processes and refreshes the system, potentially resolving the problem.

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4. Clear the Cache and Data

The phone cache and stored data can bloat and lead to performance issues, affecting call audio. Clearing the cache and data of the phone app and related services can eliminate this. Here’s how:

1. Open Settings on your Samsung phone.
2. Navigate to Apps.
3. Find Phone or the default calling app and click on it.
4. Tap on Storage.
5. Press the Clear Cache and Clear Data buttons.
6. Repeat the same steps for any other relevant apps, such as Dialer or Contacts.

5. Disable Call Recording

If you’re facing call audio issues while recording calls, the recording feature could be interfering. Try disabling it and check if that resolves the problem. Here’s how:

1. Open the Phone or Dialer app on your Samsung phone.
2. During a call, tap on Settings (three vertical dots icon).
3. Uncheck the Record call option.

6. Use Safe Mode

Third-party apps can occasionally conflict with the phone’s built-in functions, including the microphone. Starting your phone in Safe Mode temporarily disables all third-party apps, helping you identify any potential culprit.

Instructions to enter Safe Mode on a Samsung phone

If you notice improved audio quality in Safe Mode, remove recently installed apps or try to isolate the offending app through a process of elimination.

7. Reset Phone to Factory Settings

This should be a last resort option, as it will erase all data on your Samsung device. It’s essential to back up your important data beforehand. Performing a factory reset will restore the phone to its default settings, potentially fixing any deep-rooted software glitches that impact call audio. However, note that this process will delete all user data, so proceed with caution.

1. Open Settings on your Samsung phone.
2. Scroll down and tap General Management.
3. Select Reset.
4. Choose Factory Data Reset.
5. Follow the on-screen instructions and confirm the reset.

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Conclusion

Unable to hear the person on the other end of your Samsung phone is a fixable issue. Try the methods outlined in this article, one at a time, to identify the underlying cause and resolve it. Remember, don’t hesitate to check the other person’s device as well to rule out any issues on their end. If you’ve tried all the above solutions and still face the problem, it’s recommended to seek professional support from Samsung or a reputable repair technician for further assistance.

We hope this article empowers you to quickly resolve this issue and regain crystal-clear call audio on your Samsung phone. Feel free to share any additional tips or tricks that have helped you in the comments section below.